Hotel and Resort
Hotel QA Inspection and Assessment
Hotel guests are faced with the many facets of services you provide, and a variety of employees. From the reservation process down to the room amenities, everything needs to be perfect. Choomsai’s inspectors focus on supplying a detailed inspection that measures all the important aspects and little details that can and do set your property apart.
Some of the other areas we evaluate in an effort to help you ensure that guests won’t seek out your competitors in the future, include, but are not limited to the following:
- Reservation Process
- Arrival and Registration
- Valet & Bell Service
- Housekeeping
- Special Requests
- Room Amenities
- Room Service
- Guest Services
- Laundry & Dry Cleaning
- Concierge
- Curb Appeal
- Building and Guest Security
- Fitness Center
- Spa
- Pool Facility
- Food and Beverage
- Check-out and Departure Services
- Maintenance and General State of Repair
- Brand Standards
Enlisting Choomsai as an integral part of your overall onsite management of guest service efforts will allow you to reach new milestones in your business. As the saying goes, you must “inspect what you expect.” Our approach to the inspection audit is unlike any in the industry, providing professional inspectors who know and understand the industry, yet provide relevant, actionable information from an average guest’s point of view. We provide accurate measurements which can be applied to practical solutions.