Restaurant and Bar

Restaurant and Bar QA Inspection and Assessment

It is important to use actual experiences to measure guest satisfaction. Most “mystery shopping” companies will rely on these actual experiences to compare service and locate trends between their restaurant and bars.

In order to provide a viable quality assessment, Choomsai focuses on inspecting high level areas such as host reception, reservations, food and beverage quality, suggestive selling, integrity observations and physical environment. In addition, there is a brief, yet more subjective portion of the report allowing inspector to suggest if they would return or recommend the restaurant based on their experience.  Areas we cover in full service restaurant inspections include: reservations, host reception, service quality & timing, food and beverage quality, physical environment, billing and payment, staff performance & integrity, food and beverage promotion (sales) and if requested, adherence to standards and branding.

Our comprehensive evaluations will enhance your vision of the overall customer experience and allow you to correctly target areas that will improve or maintain your rating, saving you time and money in the future.